Professional and Industry Experience
Charlotte is an Associate Director at KPMG and former General Practitioner. For the last 3 years, she has been Healthcare Executive to the Global Chairman for Healthcare, Government and Infrastructure at KPMG International, during which time she launched KPMGs Global Workforce Proposition for Healthcare and Government, and co-authored a book on the global workforce crisis in healthcare. Prior to this, Charlotte worked for 11 years in the NHS and has held posts with Nursing Now, the Health and Social Care Select Committee, and NHS England. She has a Masters in Economics and is a former National Medical Director’s Clinical Fellow. Recent engagements include:
―Charlotte is currently leading Primary Care transformation on the Isle of Man.
―Charlotte worked with Saudi Arabia’s Ministry of Health on Primary Care Transformation. Working with the Ministry of Health to implement Team Based Working in Primary Care, devise Primary Care Network Governance and set nation-wide KPIs for Primary Care.
―Charlotte project managed the workforce component of NHS London’s Diagnostics Restoration and Recovery Programme. Working with national bodies and ICSs to deliver a Pan-London strategy for the diagnostics workforce. This programme will be replicated across the 7 NHS regions.
―Providing Subject Matter Expertise on a piece of work at national level to re-imagine the healthcare workforce of the future for the UK. This includes workforce modelling to evaluate the impact of technology and the fourth industrial revolution as well as national training strategies to embed workforce resilience and agility.
―Identifying and securing the workforce for Project Nightingale. As part of workforce operations, Charlotte set out the Standard Operating Procedure for recruitment using KPMGs onboarding platform and led on the clinical engagement for this technology. She also worked with clinicians to re-design clinical roles and expand workforce capacity within intensive care. Working with the training school, she ensured skills competency across all staff groups – including non clinical and admin roles.
―Charlotte researched and drafted a book by Mark Britnell on the healthcare workforce entitled “Human: solving the global workforce crisis in healthcare.” The book has since been translated into Mandarin and Portuguese and has been launched in 14 countries.
―Charlotte has worked with Harvard T.H Chan School of Public Health on a series of case studies in workforce innovation, where she has also presented.
―Charlotte co-developed the System Workforce Improvement Model (SWIM) which has been implemented across each of the 7 NHS regions.
Education, Licenses & Certifications
MA (Hons) in Economics from University of Edinburgh, MBBS from St George’s University London, RCGP from the Royal College of General Practitioners, DCH from the Royal College of Paediatrics and Child Health, DRCOG from the Royal College of Obstetricians and Gynaecologists, DFSRH from the Faculty of Sexual and Reproductive Health